Castlegate & Derwent Surgery

Why can't the doctors sign prescriptions at once. They take almost a week to sing and are even then not sent on to the pharmacy.

Improvement need! Sitting in nurse waiting area when someone else the loo behind me, the smell was overwhelming- the toilets should be double doors to prevent this happening- i.e like supermarket toilets.

Wanted help with painful poor nurse was lovely but unable to refer for a faster appt to podiatrist. Earlier available appt is 26th April. I suffer from swollen legs and feet and if this hard slan got worse could lead to an injection which would be difficult.

Recommend

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Waiting a month for a semi urgent appointment for a 10 year old child is not acceptable. There are insufficient GP's for this practice. Three previous practices that provided good healthcare have merged into one very poor one. The staff individually are all good.

Recommend

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The care side as it great. It take long time to get the receptionists on phone to sort appointment. (More efficiency could reduce call waiting!).

Recommend

Involvement

Cleanliness

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Appointment